Deliveries
The delivery of items ordered on the Binom Mobile website is handled by our partners UPS or Chronopost, with delivery guaranteed within 24 to 48 hours in mainland France, excluding weekends and public holidays.
After sales services
Binom Mobile Phones
At Binom Mobile, we place great importance on our after-sales service return policy, which reflects our reliability and professionalism.
Binom Mobile has built its reputation on the way it handles after-sales returns and its customer support approach. We are fully capable and aware of the need for a warranty policy that aligns perfectly with the products we sell. Our Binom mobile phones come with a 24-month warranty from the final customer's purchase date. The following issues will be considered eligible for warranty coverage:
LCD Screens:
Covered for display failures such as a white/black screen or streaks across all or part of the screen.
- The phone must not show any signs of impact.
- The device must be in a condition corresponding to "normal" usage.
Batteries:
Our batteries are guaranteed to retain at least 80% of their capacity after 500 charge/discharge cycles. For any after-sales service return related to battery failure, we will analyze the battery’s wear condition to determine whether the replacement falls within the warranty coverage.
Motherboard, earphone, microphone, speaker, camera, etc.:
Covered under warranty, provided the phone exhibits normal wear and tear.
Charging Connector:
Covered if there are no signs of forced insertion of the charging cable.
Broken screens—meaning those with irregular dead zones and/or undeniable signs of breakage—are not covered, regardless of any visible impact marks on the phone.
Returns
Download the necessary documents :
When a defect is detected in one of our products, the first step is to complete the "Phone After-Sales Return Form," following the "Phone After-Sales Return Procedure," clearly explaining the issue.
The customer must then return the affected phone, at their own expense, to the company's headquarters address:
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Binom mobile – Service SAV
Zone Fréjorgues Est
82 rue du Rajol
34130 MAUGIO - FRANCE
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Attach the final user's purchase invoice mentioning the IMEI number.
If the final customer's invoice is not available, the purchase invoice issued by Binom Mobile will serve as proof for warranty validation.
Once the phone is received, we first verify the warranty validity based on the purchase date. If the date is valid, we proceed with a detailed analysis based on the returned form. If the warranty period has expired, we inform the customer, who then decides on the next steps: a repair quote, disposal, or return at their own expense.
After a detailed analysis, two scenarios may arise:
- The defect is confirmed: In this case, we will proceed with either a repair (if possible), a software update, a battery replacement, or an exchange. Note that if the defect is not covered under warranty, the customer will bear the repair costs. In this case, Binom Mobile will send a repair quote for approval.
- The defect is not confirmed: We request further details from the customer and return the phone.
Regarding after-sales service processing time, Binom Mobile commits to analyzing the phone within 48 to 72 hours upon receipt of the package. If the analysis requires a software update, battery replacement, or exchange, Binom Mobile will return the product within 24 hours after the analysis. If the analysis requires a hardware repair (replacement of an electronic component), Binom Mobile commits to completing the repair within a maximum of 5 days.